It doesn't happen often, but when it does...
Sometimes you can help a patient beyond what is normally offered in the ED. It isn't a prescription, or a bandage, or suture. Sometimes it is who you are and what you have experienced placed through words and into someone at just the right time. Those moments when you see a light turn on when previously there was only darkness and pain are awesome. Sympathy and encouragement are powerful tools when they are appropriate. Just like any other medication though, they shouldn't be overused.
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